My Resume

• Quality Engineering Leadership: Spearheaded the continuous improvement of operational quality and the establishment of robust quality standards, contributing to the successful stabilization of the Business Voice Core for emergency services within B2B Telco.
  
• Site Reliability Engineering (SRE): Led the introduction and adoption of SRE best practices to optimize operational performance and elevate DevSecOps environments.
  
• Incident Response Team Leadership: Built and led Swisscom's Incident Response Team, ensuring rapid resolution of disruptions and maintaining system stability.
  
• Risk & Change Management: Proactively managed risks and change processes, identifying and mitigating operational risks while driving structured change initiatives.
  
• AI Strategy & Implementation: Actively participated in developing and implementing strategic AI initiatives, integrating AI into core operational and strategic processes at Swisscom.
  
• Agile Team Leadership: Drove improvements in cross-functional collaboration between development and operations teams, enhancing workflows and outcomes.
  
• Process Optimization: Led efforts to standardize and optimize systems, services, and processes to boost efficiency and align with business goals.
  
• Epic Owner: Managed various value streams within Business Network & Communication, ensuring delivery of impactful projects.
  
• Cyber Security & Resilience: Advocated for strengthened security practices and resilience, embedding cyber security into development and operational processes.
  
• Stakeholder Engagement: Planned, organized, and executed events to foster collaboration and engagement within teams and external stakeholders.
  
• Cloudification of Bluewin Mail: Initiated and successfully secured approval for the migration of Bluewin Mail to AWS (greenfield approach), transforming on-premise infrastructure.

Responsible for finances and the entire back office of the Swiss Network Operators Group (SwiNOG). Organized biannual industry meetings with over 150 national and international participants.

Conducting PADI diving training and continuing education courses. Emergency First Response Instructor. MSDT #304906 Before March 2017 working for Scuba Viva.

Overall responsibility for the Tribe “Voice Communication & Mail Services” (8 teams, 111 employees), focusing on services such as B2B Wireline VoIP and Bluewin Mail. Accountable for personnel, financial, and operational aspects, as well as for driving continuous improvement, standardization, and further development of relevant systems, networks, and processes. Promoted the professional and personal development of employees. Developed and implemented strategies, target visions, structures, and transformations to ensure a future-ready, high-performing operations organization.

Overall responsibility (personnel, financial, operational) for the Voice & Messaging infrastructure (8 teams, 104 employees), covering services such as VoIP (B2B/B2C), Combox, UCC Cisco, SMS/MMS/Fax, Bluewin Mail, and Mail Security. Accountable for the continuous development of systems, networks, and processes, as well as the targeted enhancement of team competencies.

Responsible for the (further) development of the B2B Wireline VoIP platforms, including vision, strategy, and roadmaps, in close coordination with B2B stakeholders. Provided technical leadership during escalations and task forces. June to August: Deputy for the Tribe Chief in the VoIP area.

Responsible for the smooth operation of Wireline VoIP services. Lead in various escalations and task forces.

Responsible for the development and implementation of the "Always ON" strategy within Swisscom across all three levels (tactical, strategic, and operational). Additionally, head of the “VoIP Stabilization” task force.

Personnel and financial responsibility for the Datacenter Operations department (Network & Datacenter) with 6 teams and 66 internal employees. Responsible for the continuous and proactive improvement, standardization, and development of relevant systems, networks, and processes; ensured optimal resource utilization and their ongoing development.

Personnel and technical leadership of an engineering and operations team with 8 employees. Responsible for the architecture, development, and end-to-end operation of highly available SME business internet services. Accountable for the integration of former Cybernet services into the Swisscom networks and data centers.

Responsible DevOps Engineer for the development, operation, integration, and maintenance of SME business internet services.

Responsible DevOps Engineer for the development, operation, and maintenance of Cybernet internet services (connectivity, mail, hosting, DNS, and all related systems).

Lead DevOps Engineer responsible for the development, operation, and maintenance of Easynet internet services (ADSL, mail, hosting, DNS, and all related systems). Direct reporting to top management. Contributed to international product development.

Responsible for Glückspost Online (concept, implementation, and maintenance).

Member of the Executive Management. Responsible for the architecture, development, operation, and maintenance of the entire IT/ISP infrastructure and services. Personnel responsibility for the IT and development team (7 people).

Member of the Executive Management. Responsible for the architecture, development, operation, and maintenance of the entire IT/ISP infrastructure and services. Personnel responsibility for the IT and development team (6 people).

1st and 2nd level support staff, retail sales and customer consulting at the Internet Center in Zurich. Deputy store manager during the last 3 months.

Part-time student job as a service technician for the computer shop.

Advisory role in the conception of BLICK's first online presence. Trained editors on how the internet works and supported them with research.

Responsible for technical support for BLICK and Schweizer Sporthilfe at the Summer Olympic Games in Atlanta, USA.

Participation in numerous internal leadership and management trainings, including Leadership Essentials Education (LEE), Leading High Performance Teams, Organizational Trainer, as well as Kepner-Tregoe Decision & Problem Solving. Additionally, continuous self-directed learning via platforms such as LinkedIn Learning and Degreed, with a focus on leadership, technology, and innovation.

Certificate of Advanced Studies (CAS) in Leadership IAP - Leadership Fundamentals

AWS Certified Solutions Architect Associate and AWS Certified Cloud Practitioner (both valid until end of 2025).

SAFe Framework Scrum Master (SSM). Certificate valid until Nov 2026.

SAFe Framework Leadership Basis to introduce Lean and Agile development in the company and to scale (transformation). Certification valid until Nov 2026.

Cisco Certified Internetwork Expert Routing and Switching (CCIE Routing and Switching). Emeritus-Status.

The IT Infrastructure Library (ITIL®) is the internationally recognized framework for quality assurance in IT service management